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Returns And Exchanges Policies For AffectionsSatisfaction Guaranteed (Return Policy) We MUST receive your merchandise along with the RMA number written on the outside of the package within 15 days from the date of the RMA #. Unauthorized returns, returns without a RMA #, or returns that are received later than 15 days after the RMA # was issued are subject to a 25% restocking fee. There are no restocking fees for an exchanges or request for store credit. There is a 15% restocking fee applied to all returns requesting a refund. Shipping charges for the returns and exchanges are the responsibility of the customer. On exchanges, shipping will be figure according to the weight of the replacement items. (This usually runs approximately the amount paid for shipping from the original order). All exchange orders will be shipped Ground shipping unless requested otherwise & then shipping cost will be adjusted accordingly. If at any time you find a defect of any kind on merchandise you have purchased from Affections or if you receive an item that is not what you ordered, please send a brief email describing the defect and we will send a replacement item, free of charge and arrange for the return of the defective item or wrong item. If you receive the wrong item please tell us what you received including item #, size & color. No additional shipping will be charged for replacing defective items or if the item received was incorrect. It is recommended that you insure your return package with the postal service or ship returns back UPS or FedEx. We cannot be responsible for packages that we do not receive or packages arriving damaged to shipping. Once we have processed a refund back to your card it may take several days for the credit to show up on your account. Usually about 72 hours. Orders placed with a Free Shipping Offer are subject to a $7.95 shipping fee if returned for credit or exchange. All refused shipments will result in a 15% restocking fee. Packages returned
to our warehouse as undeliverable may be re-shipped for an additional shipping
and handling charge. * Merchandise must be returned in the condition you received it, complete with original packaging. Clothing and Shoes must be unworn and in original packaging. * Shipping and Handling cost are not refundable. * After 30 days, only the manufacturer's warranty will apply. After 30 days, all sales are final. Non-returnable - Non-Exchangeable items: * Custom made items * Item marked as Clearance - Sale Final * Wigs, undergarments including swimsuits, thongs, underwear, body stockings, lingerie and body jewelry unless defective. (Due to health codes.) * Stockings and pantyhose are not returnable once they have been removed from their original packages. * Personal items such as sex toys or other adult products (this includes DVD's & VHS Tapes) are not returnable unless defective. Defective items will be replaced with same item only. * Special Orders - Made to Order and Custom Made Orders take longer to be ready to ship. Approximate order processing times are posted on our web sites for these items.
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Credit Card billing will be from Affections Gifts
and Cards. blondie@affections.com Please direct comments to: blondie@affections.com |
